Career Opportunities with Familia Dental

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Outbound Call Center Agent Midland/Odessa

Department: Office
Location: Odessa, TX

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do.


We are looking for skilled, motivated dental professionals to join our team.

Familia Dental offers:

  • A competitive salary paired with a monthly bonus
  • Benefits Including: Health, Dental, Vision, 2 WKS PTO, 3 Sick Days and 6 paid Holidays
  • A teamwork-oriented environment
  • An open communication policy


Job Purpose

To effectively and efficiently solicit orders for services over the telephone and to schedule dental appointments for patients.


Essential Duties and Responsibilities

The Outbound Call Center Agent performs many tasks requiring both interpersonal and technical skills.  Primarily responsible for the solicitation of orders over the phone for services at the dental clinics.


Duties and Responsibilities:

  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and insurance coverage, and enter orders into computers.
  • Maintain records of contacts, accounts, and orders.
  • Schedule dental appointments for prospective customers for patients.
  • Other duties as may be assigned.


  Knowledge, Skills, and Abilities

  • Knowledge of principles and methods for promoting, and selling products or services. This includes marketing strategy and tactics, sales techniques, and sales control systems.
  • Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Knowledge of operation of telecommunications systems.
  • Technology skills needed include use of Softphone software, and call distribution software.
  • Must be able to talk to others to convey information effectively.
  • Must be aware of others’ reactions and understand why they react as they do.
  • Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.


  Qualifications (Experience, Education, License, Certification)

  • High school diploma or equivalent.
  • 1-2 Years of related work experience in a call center or customer service role.
  • Excellent computer skills including MSOffice.
  • Excellent organizational skills and attention to detail.
  • Excellent communication skills.
  • Bi-lingual skills a plus.
  • Job requires being honest and ethical.

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