Career Opportunities with Familia Dental

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Insurance Breakdown Agent

Department: Billing/Collections
Location: Schaumburg, IL

Job Purpose

To effectively and efficiently verify status and benefit levels of patientís dental insurance coverage.† Communicate status to agents scheduling appointments and procedures.

Essential Duties and Responsibilities

The Insurance Breakdown Agent performs many tasks requiring both interpersonal and technical skills. †

Duties and Responsibilities:

  • Use telephone to contact insurance companies to verify patientís insurance coverage, benefit level, and amount of coverage, based on information provided by the patient.
  • Modify, update, and process existing policies to reflect any change in amount of coverage, or type of insurance.
  • Enter data into computer for use in preparing documents and adjusting accounts.
  • Maintain records of contacts, accounts, and orders.
  • Other duties as may be assigned.


† Knowledge, Skills, and Abilities

  • Knowledge of principles and processes for providing customer service. This includes meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of operation of telecommunications systems.
  • Technology skills needed include use of Softphone software.
  • Must be able to talk to others to convey information effectively.
  • Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

† Qualifications (Experience, Education, License, Certification)

  • High school diploma or equivalent.
  • 1-2 Years of related work experience in a call center or customer service role.
  • Excellent computer skills including MSOffice.
  • Excellent organizational skills and attention to detail.
  • Excellent communication skills.
  • Previous dental insurance experience, a plus.
  • Job requires being honest and ethical.

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